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  Adtec Dealer Portal  
 
Question:   Where can I find Adtec's online FAQ?
Answer:   www.adtecinc.com/support/FAQ.html
    Added: 05-25-2007
 
Question:   What is IPTV?
Answer:   The term IPTV is a generic term for Internet Protocol-based Television. More than just "streaming video," IPTV incorporates then entire start-to-finish delivery system of "TV" over computer networks. It's the way of the future, the new delivery method.
    Added: 06-01-2007
 
Question:   What are some IPTV applications?
Answer:   •Classrooms – The traditional classroom TV is being replaced with IPTV to offer a wide variety of content and messaging.
•Retail – IPTV is becoming an add-on for retailers to entice and grab their customers
•Churches – IPTV is being used to broadcast services, display content during services, offer information in lobbies and drive classrooms
•Corporations – IPTV can be used to record meetings, archive meetings, display company news /information in lobby areas or even create a corporate TV channel
    Added: 06-01-2007
 
Question:   I am an AV Integrator, is IPTV for me?
Answer:   As an AV integrator you are already in-tune with the essence of what IPTV is, the need for audio and video. The equipment needed to create content is microphones, mixers, cameras, monitors, etc. The natural "next step" is to provide your customer with the delivery methods.
    Added: 06-01-2007
 
Question:   IPTV is for the "IT" integrators right?
Answer:   IPTV does apply to AV and IT integrators the same. AV integrators should expand to cover the IP aspect, while IT integrators need to expand to cover the AV aspect. Each field requires needed expertise, that's where Starin comes in to help your company make the bridge from AV to IT when needed.
    Added: 06-01-2007
 
Question:   Does Adtec have any 1080i encoders?
Answer:   Currently standard definition is the maximum encoding resolution, 1080i models are due mid Q2 2008. Adtec does currently have 720i decoders. Contact Starin if you feel you have an opportunity for 1080i encoders.
    Added: 06-01-2007
 
Question:   How can you determine the IP address of an encoder or decoder if it's not known?
Answer:   An RS-232 cable must be connected to the COM2 RJ45 connector (use supplied adaptor) and use MediaControl OR Windows Terminal to retrieve IP address.
    Added: 09-24-2007
 
Question:   I tried connecting to an Edje4000 with a serial cable and mediaControl and still can't reset the IP address. Can I reset it?
Answer:   Yes. In this case you will have to do a hard reset, resetting the unit to factory defaults. This can be done by shorting pins 1 & 4 (Left-right) of the GPIO connector on the back and power cycling the unit with the pins shorted. The unit should now be on the factory default IP address 192.168.10.48
    Added: 04-29-2008
 
Question:   I saw some older models that you don't have in your pricing. Are they still current? If not, what models should I use?
Answer:   The Soloist2 and EDJE1013 series products are replaced by the Soloist4111, EDJE4111 and displayMate series. These new players provide same robust qualities that you expect from Adtec Digital and offer great new features including HD and AVC file playback.
    Added: 01-03-2008
 
Question:   My copy of "Media Control" software didn't come with my unit or I lost it. How can I download another copy?
Answer:   Here is a link to download
adtec.starin.biz/files/mediaControl_windows_2.....
    Added: 03-31-2008
 
Question:   I seem to be "locked out" of the Edje4000, I don't know the IP address, what can I do?
Answer:   If you get stuck like that, use Microsoft Hyperterminal on the Edje COM2 with a connection of 115,200 baud (8, None, 2, None). You can then use the Adtec API to configure the unit's IP address.
    Added: 12-09-2008
 
Question:   Do Adtec products have an internal battery for running clock?
Answer:   The SignEdje series does, yes.
    Added: 11-30-2009
 
Question:   Via RS232 can you get lamp fault, filter change, flat panel on off confirmation?
Answer:   Adtec has the ability in Media Control to schedule device control, like power on/off. There is ability to program these other monitoring queries. They do not do it straight away in a reporting system. If some project requires that software integration, Adtec would quote it and supply it.
    Added: 11-30-2009
 
Question:   Adtec encoders transmits video on IP channel, can I use my computer to view this stream?
Answer:   Yes, however, you need to use a special PC application utility that picks up the IPTV channel or you would need to use a VLC player.
    Added: 11-30-2009
 
 
 
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